Refund and Exchange Policy
We want your order to arrive in the condition you expect. If you encounter a problem, contact us and we will deal with it clearly and quickly.
Damaged or non-conforming product
Please contact within 24 hours of receipt and send clear photos of the product and packaging so we can review the condition and arrange an appropriate solution.
Exchange or refund
An exchange or refund can be requested within 7 days of receipt if the product is unused, unopened, and in its original condition and packaging.
Open products
For health reasons, products or personal items may not be accepted after opening or using them, except when there is a defect or error in the order, without prejudice to the consumer’s statutory rights.
Return cost
The store bears the cost of replacement when there is a defect or error in the order. In other cases, the actual shipping cost may be deducted from the return value.